Our Impact
About Our Organization
Arrowleaf is a nonprofit, Southern Illinois–based human services organization committed to helping individuals and families reach their full potential while strengthening the communities where they live and work. What began decades ago as an organization focused on evaluation, planning, mental health education, and direct services has evolved into a comprehensive, community-embedded agency providing behavioral health, housing, employment, youth and family services, and community-based supports across the Southern Seven counties.
In Fiscal Year 2025, Arrowleaf served 5,345 individuals through direct service programs, with additional impact reaching thousands more through prevention, outreach, supported employment, and community collaboration. Services span the full continuum of care, with 64% of clients receiving behavioral health services, alongside housing supports, developmental services, and employment pathways. Through mission-driven enterprises, nearly 4,800 customers supported inclusive employment opportunities for individuals with disabilities, and 534 additional individuals benefited from indirect services such as prevention and outreach.
Arrowleaf supported its largest workforce to date in FY25, employing 241 staff positions throughout the year with a year-end headcount of 206 across more than 20 locations. The organization also provided 41 supported employment opportunities for individuals with disabilities and helped create or sustain an estimated 370 jobs across the regional economy. With an average staff tenure of five years, a 75% retention rate, and strong employee engagement and leadership confidence, Arrowleaf continues to invest intentionally in workforce stability and well-being.
Financially, Arrowleaf generated $17.0 million in revenue in FY25—a 9% increase over the prior year and a 198% increase since FY2015—reflecting long-term growth, diversification, and fiscal stewardship. Through local payroll, purchasing, and capital investment, Arrowleaf produced an estimated $27 million economic impact across Southern Illinois. At the same time, the organization provided more than $511,000 in unreimbursed charitable care, a 10.8% increase over FY24, ensuring access to essential services regardless of ability to pay.
Arrowleaf has continued to adapt and grow through major external challenges, including the 2008 recession, the Illinois Budget Impasse (2015–2018), and the COVID-19 pandemic. In 2020, the organization adopted the name Arrowleaf to reflect the full scope of its work. A 2022 merger with Union County Counseling Services, Inc. expanded service capacity, followed by strategic facility investments including a new Massac County office in Metropolis (July 2024) and the reopening of the renovated Cairo office (August 2024).
Innovation and economic opportunity are central to Arrowleaf’s approach. In FY25, Arrowleaf continued to expand Clyffe Café, a full-service café in Vienna providing meaningful, wage-paying employment for individuals with disabilities while serving as a community gathering space. The organization also advanced workforce access through its Mobile Career Center, bringing employment and training services directly to rural communities. A donated property in Cairo is being developed into a multi-use community center that will offer senior services, emergency shelter, and employment supports.
Arrowleaf’s impact is reinforced by trust and community voice. In FY25, clients rated their experience 4.5 out of 5, consistent with prior years, citing compassion, quality care, and life-changing support. Stakeholders reported 100% satisfaction, strong alignment with community needs, and an exceptional Net Promoter Score of 85. Staff feedback reflected high engagement, confidence in leadership, and pride in mission—while also guiding continued focus on capacity, recognition, and sustainability in a demanding service environment.
Today, Arrowleaf remains focused on expanding housing stability, advancing inclusive employment, strengthening behavioral health access, investing in its workforce, and sustaining long-term financial resilience. Guided by data, lived experience, and community partnerships, Arrowleaf continues to build a Southern Illinois where individuals thrive, communities are stronger, and opportunity is accessible to all.
Sherrie L. Crabb
Chief Executive Officer
